In line with providing our customers with the best quality and client experience, we have established considerate delivery terms and conditions:

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Service & Delivery Terms:

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1. We plan each project by dividing work into milestones.

2. All projects begin with a complete discovery/analysis and the creation of a scope of work document. This is done to make sure that both parties have a full understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.

3. The timeline for the project is already specified and mentioned in the project closure/Memorandum of understanding/scope of work document. The timelines may vary for each customer/client, depending upon the requirement of the respective projects.

4. All the projects are delivered in the given timeline, subject to timely approvals and necessary changes by the client.

5. If there's any addition or reduction in the scope of work, the project timeline will be affected accordingly and the same shall be updated to the client.

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Payment Terms:

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1. All prices are quoted in Indian National Rupees (INR / ₹) and are inclusive of GST, unless specified.

2. All invoices are to be processed as per the schedule via your preferred method of payment.

3. Milestone payments must be made within 5 working days of each milestone/schedule unless mutually agreed otherwise. Final payment must be made prior to the website/application/project going live.

4. Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project, and terms & conditions.

5. All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted. For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal/website. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.

6. Late fees and charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of ₹50 per day, from the due date.

7. Due date: Is the date on which the payment is due as per the terms on the invoice/proposal

8. Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.

9. Debt Collection: The client is provided a further 7 days after the late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount being referred to a debt collector. Socialley India Pvt Ltd (or, BEE SOCIAL) will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.

10. If you are late with a payment or have any queries regarding the Invoice, please contact the Accounts Manager immediately upon receiving the invoice or reminder emails.

11. All communications/correspondences are generally done via email. It is the client’s responsibility to keep us updated with their relevant email addresses.

12. Any payment relating to the domain name registration renewal or hosting or any 3rd party products or services purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 20 days before the renewal date, and the client shall be liable for the renewal of the same.

13. Socialley India Pvt Ltd (or, BEE SOCIAL) generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred off to the nominated 3rd party server upon full payment of all invoices and dues.

Please send your feedback, comments, and requests for technical support by email: hello@beesocial.in.